User Roles

Administrator
Full system access with complete control over all features and settings.

• Manage user accounts and permissions
• Create and process waste notes
• Access all reports and statistics
• Configure system settings
• Monitor staff performance
• Manage client relationships
• Handle compliance documentation
• Oversee fleet management

Staff Member
Operational access focused on waste collection and processing tasks.

• View and manage assigned collections
• Update job status in real-time
• Record waste collection details
• Capture digital signatures
• Access route information
• Communicate with team members
• Submit collection reports
• View personal performance metrics

Client
Limited access to relevant waste collection information and documentation.

• View collection history
• Access waste documentation
• Download compliance certificates
• Track ongoing collections
• View environmental reports
• Update contact information
• Request new collections
• Access support resources

Role-Based Security
Our role-based access control system ensures data security and operational efficiency:
Access Control

• Granular permission settings
• Secure authentication system
• Activity logging and auditing
• IP-based access restrictions

Account Management

• Self-service password reset
• Two-factor authentication
• Session management
• Account recovery options

Role Transitions
Process for changing user roles:

1. Submit role change request
2. Administrator approval required
3. Automatic permission updates
4. Notification to affected user
5. Access level adjustment

Custom Permissions
Additional role customisation options:

• Department-specific access
• Time-based restrictions
• Feature-level permissions
• Geographic limitations
• Client-specific access

Access History
Comprehensive audit trail features:

• Login activity tracking
• Permission change logs
• Action history recording
• Security event monitoring
• Compliance reporting